Shipping & Returns
Domestic Shipping in Australia - $12.00 P+H
International Shipping - $20.00 P+H
New Zealand Shipping - $16.00 P+H
Items will indicate shipping upon checkout.Currently all domestic shipping is via Express Post, so as to keep track of your product and get it to you super quick. This will have to do until they invent teleporters. Sorry Trekkies.
All items are shipped through Australia Post, with local couriers being used from time to time for certain products.
Items must be purchased before 2:00pm on business days to ensure next day delivery (for express).
Estimated shipping times vary per state. Keep in mind your product is being shipped from QLD. Please contact us after 7 working days should your parcel not arrive. Gremlins may be the culprit.
Yes, we ship internationally! Yay!
Our standard fee for international shipping is $18.00 for regular International Shipping (with tracking). All tax and duties fall upon the buyer’s responsibility.
Primary payment is made via Paypal. You don’t even have to be a member, which makes is so much sweeter. They are a superb way to keep all of your details protected within a secure system.
Should there be a problem with your Paypal cart, and you ordered incorrectly, please contact us immediately and we’ll sort everything out ASAP.
RETURNS & EXCHANGES
Brooklyn Commons offers a refund or exchange on items returned within 14 days of purchase that may be the wrong size, incorrect product or the item is faulty. We not do change of mind.
Postage is non refundable unless items are faulty. Please contact us before doing so.
Otherwise we will think you have sent us a gift for working so hard. Aren’t you nice?
Items will need to be returned by registered mail, as we cannot be held liable for items lost by Australia Post.